Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop team, what we can help with and, just as importantly, what we cannot. We are an independent research and comparison site. We are not a bookmaker, and we cannot see or change anything on your betting account.
Who you are contacting
Betting Not On Gamstop publishes guides and reviews about betting sites not on GamStop for adult readers in the UK. We review bookmaker information, bonus terms, payment options and regulatory details. Our editors are the people who read your messages. We do not run any of the betting brands we write about.
No public email address or contact form has been supplied for this page. Please use the contact route offered on phpwales.co.uk, such as a form or link in the site footer, if one is available. We would rather say so plainly than point you to an address that may not work.
What we can help with
- Corrections. If a bonus, payment method or rule on our pages looks out of date, tell us. Bookmaker terms change often, and our facts were last checked on 1 October 2026.
- Questions about our guides. We can clarify what we mean by wagering requirements, minimum qualifying odds, KYC checks or withdrawal limits.
- Topic suggestions. Tell us if you want us to cover a sport, bet type or payment method in more depth.
- Editorial or business enquiries. Introduce yourself and what you have in mind. Please note that commercial relationships do not decide how we rank bookmakers.
What helps us reply usefully
- Say which page you are writing about.
- Quote the line or figure you are querying.
- If you are reporting a change, include where you saw it, such as the bookmaker's own terms page, and the date.
- Leave out passwords, full card numbers and identity documents. We never need them.
What we cannot do
We cannot resolve a dispute with a bookmaker. We cannot release a withdrawal, reopen a closed account, restore a bonus or judge whether a particular operator treated you fairly. We also cannot guarantee any site's behaviour, and we do not hold your account details.
If you have a problem with a bookmaker, take these steps:
- Contact the bookmaker's customer support and keep a written record, including screenshots and dates.
- Use the operator's formal complaints procedure and read its terms to see how long it has to respond.
- Check which licence the operator holds and whether it names an independent dispute body. Overseas licences do not give you the same protections as the UK Gambling Commission regime, so your options may be limited.
Many of the sites we review are not licensed in Great Britain. They are not part of GAMSTOP, and UK Gambling Commission rules do not apply to them in the usual way. Accepting British customers is not the same as being authorised to serve them. Our guide to non GamStop casinos covers licensing and what it means for you in more detail.
If gambling is causing you harm
If you registered with GAMSTOP, you did so for a reason. Using sites outside the scheme can undermine that decision. If you are worried about your gambling, support is available and free:
- GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. Please check the GamCare website for current opening details.
- GAMSTOP lets you self-exclude from licensed online gambling in Great Britain for a set period.
- Gambling blocking software can stop gambling sites and apps on your devices.
- Most bookmakers offer deposit limits, loss limits and self-exclusion tools. Use them.
Gambling is not a way to earn income or solve money problems. You must be 18 or over to bet. If you are struggling with debt, please speak to a free debt advice service.
What happens after you write
A person reads each message. We do not promise a fixed reply time, because we would rather be honest than invent a deadline. If you have flagged a factual error, we check it against the bookmaker's own published terms and update the page where we can verify the change. We may not reply to every general message, but we read them all.
Our disclosure
Betting Not On Gamstop may earn a commission if you sign up to a bookmaker through our links. That does not buy a higher position. Rankings rest on our research into terms, payments and licensing information, not on what a brand pays us.